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About Us


Our partners are a husband and wife team with over 50 years experience of working in senior positions within the tourism and leisure industries.

They have worked in both the public and private sectors and have unrivalled knowledge of tourism and leisure in the UK and overseas.


Gillian Harrower

With over 20 years at the coalface of Scottish tourism, Gillian brings a wealth of experience to the projects she works on.

Prior to joining TALS, she worked in senior positions in the Scottish Area Tourist Board network, where she developed a highly detailed picture of how the tourism industry operates, what makes individual businesses tick and what constitutes outstanding customer service and experience.

Widely known for her straightforward approach to delivering projects on the ground, she has project-managed initiatives as diverse as the national Ancestral Tourism Initiative; a national project to encourage collaborative working and innovation in the Highland Games sector; and the Experiencing Scotland food and drink project.

A skilled communicator, she has provided PR support to tourism businesses and national agencies across Scotland and has extensive experience of copywriting across all marketing mediums.


Douglas Ritchie

Douglas has clocked up over 30 years experience of working in the tourism and leisure industries.

After spells in academic research, visitor attraction marketing and PR consultancy, he joined the Scottish Area Tourist Board network in 1987 and went on to hold Director of Marketing positions in the Greater Glasgow & Clyde Valley and Edinburgh & Lothians Tourist Boards, as well as Chief Executive positions with Banff & Buchan, Dumfries & Galloway and Perthshire Tourist Boards.

He has initiated and been involved in numerous award winning national and international leisure and business tourism marketing campaigns and has led the development of many successful tourism initiatives with both public and private sector partners.

Douglas has worked closely with regional tourism groups and initiatives throughout Scotland and has particular interests and specialisations in activities tourism, business planning, food tourism, market research, sustainability and workshop facilitation.


Daisy Ritchie

Daisy joined us ten years ago and has risen to her current post as Head of Security, a position that gives her responsibility for processing visitors (mainly by jumping up and licking them), protecting our premises against intruders (especially evil pussy cats), shredding documents and watering plants. Her ambition is to dance the bossa nova, but her main hobbies are currently swimming and chasing tennis balls, preferably at the same time.